FAQ

What is the cost?

If you currently hold Private Health Insurance, please check with your provider whether Mental Health cover is included in your current policy.

For those who need to increase their cover to include Mental Health services, the government have introduced changes to make it easier for policy holders to access mental health services and drug and alcohol treatment.

Most Private Health Insurers apply a standard 2 month waiting period for patients to access Psychiatric services if:

• You have taken out a new health insurance policy
• You have upgraded from a lower level of cover

However, there is the option of a one-time waiver to remove the wait period altogether so that you can access same day treatment without waiting if you are:

• Upgrading your cover and
• Have not previously accessed the waiver

Click here for further information and how this could apply to you.

Our Intake Coordinator will contact your Private Health provider and confirm whether there are any out of pocket costs to you, separate to your insurance excess amount.

What if I do not have Private Health Insurance?

Self-funded admission is available. Please contact our Intake Coordinator on 1800 814 226 who will organise a quote for you.

Can I have visitors?

Yes, our visiting hours are:

Weekdays: 6.00pm - 8.00pm

Weekends: 10.00am - 12.00pm and 6.00pm - 8.00pm

Children are welcome to visit, however, must be supervised by an adult at all times.

Medications, alcohol, smoking and illicit substances

All medication, including over the counter (non-prescribed), herbal, prescription, as well as any alcohol or other substances are to be handed into the nurse at the time of your admission. If you are found to be under the influence of substances or alcohol (other than those medications issued by the nursing staff) you will be assessed by a psychiatrist and discharged as indicated.

Smoking or vaping is only permitted in indicated areas. Smoking or vaping is NOT permitted outside the main doors to the hospital or in any other part of the hospital rooms, building, or outdoor areas.

If you require assistance or would like to consider quitting smoking during your admission, we encourage you to discuss the matter with your psychiatrist.

Participants are NOT permitted to talk about illicit substances or addictive behaviours with other patients.